West Hertfordshire learning disability and autism service receives outstanding CQC rating
Community mental health services for people with a learning disability or autism across Hertfordshire, Buckinghamshire, Essex and Norfolk have been awarded the highest possible rating by the Care Quality Commission (CQC).
Hertfordshire Partnership University NHS Foundation Trust (HPFT) has seen its services upgraded from good to outstanding following the regulator's latest assessment.
The trust has confirmed that its West Community Assessment and Treatment Service was included in the assessment. The services, which operate across Hertfordshire, Buckinghamshire, Essex and Norfolk, received an outstanding overall rating.
The CQC rated the services outstanding in all five areas assessed: safe, effective, caring, responsive and well-led.
According to the trust, the CQC recognised how staff tailored care to individual needs, promoted people's rights and worked alongside families to help people stay well in their communities.
Victoria Green, the CQC's deputy director of mental health for the East of England, said: “When we inspected this service, we found care was provided by leaders and staff who had a passion for supporting people and advocating for their needs, which shaped its culture.
“Staff knew people well and understood and respected their needs.”
The CQC also praised Health Access Champions, whose lived experience of learning disabilities helps improve services across the trust.
The trust said inspectors highlighted its strong culture, skilled workforce and innovation, alongside staff efforts to improve care and reduce health inequalities.
Karen Taylor, chief executive of HPFT, said: “We are delighted our teams and services have received the highest CQC rating, reflecting the positive difference they are making on a daily basis.
“I want to take this opportunity to thank all of our teams - they deserve this recognition.”