Region’s ambulance service gets 100% patient satisfaction rating

All patients and carers who answered an East of England Ambulance Service NHS Trust questionnaire in August of this year rated the service they received as very satisfactory or satisfactory.

The results of the survey show 91% of respondents rated their experience of the Trust as very satisfactory – a leap from 79.3% for the same period last year.

A total of 99% said the attitude of ambulance service staff was ‘very professional’, while 98% said the service they received exceeded or met their expectations. This figure compares to the 93.9% of patients in the same period in 2013 who said the service met or exceeded their expectations, reflecting a 5.1% improvement.

Chief Executive Anthony Marsh said: “Patient feedback is essential for our ambulance service to ensure that we know what we are doing well and what we can learn from.

“I am delighted that 100% of patients who responded to the survey were very satisfied or satisfied with emergency services at EEAST in August.

“It is a testament to the commitment and hard work of our staff that so many patients highly rate the standard of services we provide. I’d like to thank all the staff for everything they are doing to improve our service.

“The latest patient survey results show that satisfaction levels at the Trust are on the increase, but we know we have more work to do to continue the improvement.”

One patient said: “I was involved in an accident and was in shock and was constantly reassured and regular observations taken, and felt very safe and cared for.”

Another respondent said: “The ambulance staff were helpful at all times and showed kindness and concern for my condition during the whole experience.”

Patients can give feedback about their experience with the ambulance service at any time by calling 0800 028 3382 or by emailing [email protected]

Click here to view the whole August 2014 patient experience report.