Free helpline launches to support thousands coping in isolation whilst a loved one is dying

A charity based in Hertfordshire has launched a new telephone helpline to support thousands of people coping in isolation whilst a loved one is dying.

The Anne Robson Trust set up the telephone helpline service for people to be able to turn to and talk about the imminent death of someone they care about. People facing the end of life, whether their own or a loved one’s, need support.

The pandemic has highlighted that millions of the population have had delayed treatment and diagnosis for a whole range of illnesses, cancer being just one of them. The knock-on effect is there are more people facing the end of life.

Liz Pryor, director and founder of the Anne Robson Trust, said: “The pandemic has affected every part of our country, our society and our beloved NHS, but most of all its left people isolated and struggling to cope as a loved one dies.

"Over the last few months, we have been working hard to train volunteers to offer support and comfort over the telephone. I’m proud to launch our unique free helpline for people facing the end of life, whether their own or someone they care about.

"The helpline is manned by volunteers and is a natural, practical and sustainable way for us to support as many people as possible, as they face the imminent loss of someone dear to them.

"We know that talking about death and dying can be challenging and having someone to talk to can help people to understand and cope with the feelings that arise as a family member or friend is approaching the end of their life."

The service is confidential, free to call and operates five days a week. The helpline number is 0808 801 0688.