Your Christmas shopping rights

Faulty goods, misleading claims and substandard services mean Christmas presents fly back onto the shelves in January, according to new figures from Citizens Advice.

In the wake of National Consumer Week last week, Dacorum Citizens Advice is urging people to get to know their consumer rights as Christmas shopping gets under way.

The CAB is highlighting how the new Consumer Rights Act, brought into effect on October 1, can help people to shop with confidence and get their money back if things go wrong.

Analysis by the charity shows that people in this area are more likely to call its consumer helpline with complaints about items such as beauty treatments, toys and jewellery in January than any other time of year.

The top five most complained about personal goods in the region in January 2015 were laptops, notebooks and tablet PCs; women’s clothing; TVs; toys; and jewellery.

Complaints were most likely to be about defective goods or misleading claims and descriptions.

Chief executive of Dacorum Citizens Advice, Victoria MacGregor, said: “Many families save up for their Christmas shopping and it can be a real disappointment when their purchase isn’t up to scratch.

“Time and again we see people stuck with faulty or substandard products struggling to get their money back. We’re encouraging people to do their homework before they start their Christmas shop, so they know what their rights are and what they can do when things go wrong.”

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