Rail service on track for slight improvements

Commuters have reported a slight increase in their satisfaction with London Midland trains, in the latest National Rail Passenger Survey (NRPS).
By The Newsroom
Published 27th Jan 2016, 14:45 BST
Updated 27th Jan 2016, 15:49 BST

86 per cent of passengers rated the service as ‘satisfied’ or ‘good’, up from 84 per cent in the last survey.

This placed the firm 13th out of 26 rail operator operators.

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Richard Brooks, commercial director at London Midland, said: “This is a positive set of results which recognises our commitment to continually improving the service we offer to customers and underlines the need for ongoing investment.

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“That is why, over the next 18 months, we have £13million-worth of improvements planned to enhance customer experience.”

Passengers were also quizzed on individual aspects of travelling with London Midland.

The company was rated 11th best rail firm for value for money, 13th for how well it dealt with delays, 14th for trains having enough room to sit or stand, 17th for overall satisfaction with stations, and only 20th for punctuality and reliability.