Children’s services at West Herts Hospitals NHS Trust have been given a glowing report by health inspectors.
The Care Quality Commission (CQC) visited the trust, giving it a ‘Good’ rating, but the report also broke down particular aspects of care, rating Caring as ‘Outstanding’.
The report quoted one parent telling inspectors: “The staff here really do go the extra mile.
“They really put themselves out to help”.
Children’s services at the trust covers one children’s emergency department (CED), the Starfish Ward for unplanned and emergency admissions, a neonatal unit, Safari Ward for children undergoing planned procedures including surgery, and children’s outpatients departments at Watford and Hemel Hempstead hospitals.
Becky Platt, matron for children’s services, said: “Our staff are thrilled with the endorsement from the CQC.
“It means such a lot that their commitment and dedication has been recognised.
“We are especially delighted with the rating of outstanding for caring, particularly because this is decided from feedback given by families on the wards.”
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